Essential lean tools and techniques for business process improvement, operational excellence, and customer satisfaction.
Continuous Improvement is an ongoing effort to improve products, services and processes to provide excellence and added value for the customer. It is important to emphasize that continuous improvement isn’t one particular system or specific way of doing something, it’s a mindset, based on the knowledge that there is always a better way of doing things and therefore a journey that never ends. It is also important to recognize that continuous improvement activities take place all the time and can range from small incremental improvements introduced by individuals, to large organizational projects around process change test.
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